According to the findings of a contemporarycarried out by means of Leger on behalf of Distributel Communications Ltd., there may be an exceptional degree of Canadian shopper frustration and dissatisfaction according to their remedy by means of huge telecommunications suppliers.
The nationwide survey entitled Broken Connection: Canadian Consumers’ Views on Large Telecommunications Providers displays Canadians’ belief of the affordability, carrier, price, and recognize they’re receiving from the huge telcos.
The survey’s effects, which can be being launched at the once a year Canadian ISP Summit, display over 40% of Canadians really feel trapped by means of their present supplier, with over part in Atlantic Canada feeling trapped. Moreover, 90% of Canadians are pissed off they’re paying a lot upper web charges than customers in different nations.
“Achieving a in reality aggressive telecommunications market is one of the simplest ways to make certain that Canadians around the nation have get admission to to some great benefits of shopper selection,” stated Matt Stein, CEO of Distributel. “However, the result of this survey paint an image of Canadians who’re pissed off that the huge incumbent Internet carrier suppliers depend at the loss of pageant and option to handle the established order.”
The survey consisted of 1,535 Canadian individuals and was once finished between October 18-21, 2019 the usage of Leger’s on-line panel.